AA Auto Protection

Auto Warranty Plan Details and Reviews for AA Auto Protection
Deductible: $100
Waiting Period:
Car Rental Assistance: yes
Road Side Assistance:
Flat Tier Assistance: yes
Lock out assistance:
Web: aaautowarranty.com

Overall Rating: Not Available Why?

Total Reviews: 2

Reviews

  • Inmy | 08/30/12, 5:40 am |  Rate this review: Add rating 0  Subtract rating 0  
    • : 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

    I paid $2500.00 for a warranty. I have had a contract with AA Auto for about a year now, and I have had my first claim, which was only about $400.00. I was unable to get a hold of anyone in the claims department for days. I finally was about to speak with Jim in Customer Service, who was EXTREMELY RUDE. He blatantly told me that they would not cover a rental car for me because it wasn’t their fault that my auto shop mis-diagnosed my car, when AA Auto approved my claim. This man straight argued with me on the phone for 30 minutes with my boyfriend listening in the background. I then asked to speak to his supervisor, Jim REFUSED to let me speak with a supervisor. A day later, when I still could no longer get in touch with the claims department, I called AA Auto and again, got Jim, because apparently there are only 3 people working at this place. I told Jim that I wanted to file to cancel my warranty, because I was sick of the run a round.. Jim told me that he would send me the paperwork to sign and return|. As I have not received the paperwork yet, my policy should still be active, but unbeknown to me, they are now refusing to pay the open claim that was already approved! I called and asked to speak to Jim’s supervisor!. This guy was WORSE! He must be the owner of this scam operation”. He called me a “***”, along with a few other names on the phone (while apparently they record all of their calls,.) Im sure this call got erased.. He sounded like he was walking around outside/. This man refused to “reinstated” my warranty, which was never officially cancelled by me as per me not yet signing any paperwork”. He told me that I would have to deal with it myself..and That I would only be getting back about half of what I have paid for my warranty. Which is about $1250.00 out of $2500.00. When I have NEVER used my warranty once. And when I finally had to, I got NOTHING but problems, arguments, and rude customer service, with no help what-so-ever! When I mentioned to the owner that I would be filing with the BBB against them, his exact words were “Ill be waiting here crying, shaking in my boots.”

    • : 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
  • Ray | 08/30/12, 5:41 am |  Rate this review: Add rating 0  Subtract rating 0  
    • : 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

    Called for a tow service call in December, 2011 in Chicago. It happened to be one of the coldest days of the season. I advised thecall center agent that it was too cold to wait in the car, but I was positioned in a storefront window approx. three car lengths from my car on the same street. The Agent advised me the driver would call 15 minutes prior to coming. The driver did not call, however I saw him and proceeded to my car. He slowed down, seeing no one in the car and took off amid my yelling for him to stop.

    I called the agent to reschedule the service call and explained to the agent that there had been no call and the driver did not even stop. The same driver was dispatched and took close to three hours to return.

    Today 8/20 called to place another request for service and was advised that the December call counted for two calls and that my benefits had been exhausted. The Customer Service Department agent read to me the notes from the driver and disregarded the notes on the account regarding my experience. He said too much time had passed to reverse the matter?.

    I was never told that there would be a double charge for the call, otherwise I would have addressed it then”. The agent stressed the driver had a license plate number and had been there!. Of course he did he returned three hours later’. When I asked the driver why he did not call or if heard me yelling to wait, he replied he had too many calls to wait for me to walk to the car”. The agents biased account of the incident was frustrating as he did not consider my complaints or statements in the file at all”.

    AAA will be losing me and my family,20+ year customers, due to this bias;. I believe the suburban driver was biased and did not want to stop as the location was in the innercity, working class section of Chicago|. My family advises me that AAA service is always lacking in those areas as there are few if any minority AAA vendors in those sections of the city.

    • : 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
  • Darian S, Cherry Hill NJ | 09/10/14, 12:45 am |  Rate this review: Add rating 0  Subtract rating 0  

    For the price and service, I highly recommend. I’ve been with many warranty companies and have not had good experiences. This company I think ill stick with. I had two problems last month in two weeks. I thought they were going to tell me since my first issue was taken care of, they wouldt be able to handle the second(I’ve heard it all before), but that wasnt the case. So for that reason, I felt compelled to show my gratitude.

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